Cookie Policy

This Cookie Policy explains how Luxe Haven ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website. It explains what these technologies are, why we use them, and your rights to control their use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites function efficiently, provide a better user experience, and supply information to website owners. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remain on your device for a set period or until manually deleted).

2. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are required for the basic functionality of our website. Without them, certain features would not work. They cannot be disabled.

• Session Management: Maintains your shopping cart contents as you browse
• Authentication: Keeps you logged into your account during a session
• Security: Helps prevent fraudulent activity and protects your data
• Cookie Consent: Remembers your cookie preferences so we don't ask repeatedly

Performance & Analytics Cookies

These cookies collect anonymous information about how visitors use our website, helping us improve functionality and user experience.

• Google Analytics: Tracks page views, bounce rates, session duration, and user flow (with IP anonymization enabled)
• Hotjar: Records aggregated, anonymized interaction data including scroll depth and click patterns
• Internal Analytics: Monitors site performance, error rates, and load times

Functionality Cookies

These cookies remember your preferences and personalization choices to provide an enhanced experience.

• Theme Preference: Remembers your light/dark mode selection
• Language & Region: Stores your preferred language and currency
• Recently Viewed: Tracks products you've viewed for quick access
• Wishlist: Persists your saved items across sessions

Marketing & Advertising Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness. They are only set with your explicit consent.

• Meta Pixel: Powers targeted advertising on Facebook and Instagram
• Google Ads: Enables remarketing and conversion tracking
• Pinterest Tag: Tracks conversions from Pinterest campaigns

3. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Key third-party services include:

• Payment Processors (Stripe): Fraud detection and payment security
• CDN Services (Cloudflare): Performance optimization and DDoS protection
• Social Media Embeds: If you interact with social sharing buttons
• Live Chat (Intercom): Customer support widget functionality

4. Similar Technologies

In addition to cookies, we may use similar technologies including:

• Local Storage: Stores data in your browser (e.g., cart items, theme preference) — does not expire automatically
• Pixel Tags (Web Beacons): Tiny transparent images used to track email opens and web page visits
• Fingerprinting: We do NOT use browser fingerprinting techniques

5. Managing Your Cookie Preferences

You have several options for managing cookies:

• Cookie Banner: Use our cookie consent banner to accept or reject non-essential cookies when you first visit
• Browser Settings: Most browsers allow you to block or delete cookies through their settings menu. Note that blocking essential cookies may affect website functionality
• Opt-Out Tools: Use the NAI Consumer Opt-Out or DAA AdChoices tools to manage advertising cookies
• Do Not Track: We respect Do Not Track (DNT) signals from your browser

6. Cookie Retention Periods

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Typically retained for 1–12 months depending on purpose
• Analytics Cookies: Retained for up to 26 months
• Marketing Cookies: Retained for up to 13 months

7. Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable regulations. The "Last Updated" date at the top indicates the most recent revision. We encourage you to review this policy periodically.

8. Contact Us

For questions about our use of cookies, please contact:
Luxe Haven — Privacy Team
Email: privacy@luxehaven.com
Phone: +1 (800) 555-LUXE